Privacy Policy
Introduction
Welcome to Agostinho Gardens. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your personal information when you visit our website or use our services.
Information We Collect
Personal Information
- Contact Details: Name, email address, telephone number
- Property Information: Address, access codes, property specifications
- Service Preferences: Garden maintenance schedules, service history
- Payment Information: Payment method details (processed securely)
Technical Data
- Website Usage: IP address, browser type, time zone setting
- Analytics: User behaviour, page views, session duration
- Device Information: Device type, operating system, screen resolution
How We Use Your Information
Service Provision
- To provide and manage garden services
- To schedule maintenance visits
- To process payments and invoices
- To communicate about your services
Business Operations
- To improve our services and website
- To send service updates and maintenance reminders
- To handle customer support requests
- To manage property access securely
Legal Compliance
- To comply with legal obligations
- To protect our business interests
- To prevent fraud and abuse
Data Security
Protection Measures
- Encrypted storage of sensitive information
- Secure access code management
- Regular security assessments
- Staff training on data protection
Access Control
- Limited access to personal information
- Secure password policies
- Regular access audits
- Secure data transmission
Your Legal Rights
Under UK and EU data protection laws, you have the right to:
Data Access and Control
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to data processing
- Request data portability
Consent Management
- Withdraw consent at any time
- Opt-out of marketing communications
- Request processing restrictions
- Lodge complaints with authorities
Data Retention
Retention Periods
- Service records: 7 years
- Financial records: 6 years
- Contact information: Until service termination
- Access codes: Until service termination
Data Deletion
- Automatic deletion after retention period
- Immediate deletion upon request
- Secure data destruction methods
Third-Party Services
Analytics and Tracking
- Google Analytics for website usage
- Payment processors for transactions
- Cloud storage for data backup
- Communication tools for service updates
Data Sharing
- Only with necessary service providers
- Under strict confidentiality agreements
- For legal compliance purposes
- With your explicit consent
Contact Us
Data Protection Officer
- Email: agostinhagardens@gmail.com
- Phone: +351 926 813 590
- Address: Algarve, Portugal
Response Times
- General inquiries: Within 24 hours
- Data requests: Within 30 days
- Complaints: Within 48 hours
Changes to This Policy
Update Process
- Regular policy reviews
- Notification of significant changes
- Version control and history
- Effective date tracking
Policy Version
- Last updated: June 2025
- Version: 1.0
- Review date: June 2026