Terms and Conditions

Introduction

Welcome to Agostinho Gardens. These terms and conditions outline the rules and regulations for the use of our services and website. By engaging with our services, you agree to these terms in full.

Services Offered

Landscape Services

• Landscape Construction
  • Custom garden design implementation
  • Hardscaping and softscaping
  • Garden structure installation
• Landscape Design & 3D Renders
  • Professional garden planning
  • 3D visualisation of proposed designs
  • Detailed project specifications
• Garden Maintenance
  • Regular garden care
  • Seasonal maintenance
  • Plant health monitoring

Specialised Services

• Professional Pruning
  • Tree and shrub maintenance
  • Health-focused trimming
  • Structural pruning
• Garden Lighting
  • Installation of garden lighting systems
  • Energy-efficient solutions
  • Automated lighting controls
• Irrigation & Water Management
  • Smart irrigation systems
  • Water conservation solutions
  • System maintenance and repair

Plant Care Services

• Pest Treatments
  • Integrated pest management
  • Organic and chemical solutions
  • Preventive treatments
• Insecticide & Herbicide Application
  • Safe and controlled application
  • Environmentally conscious solutions
  • Targeted treatment plans
• Synthetic Turf Installation
  • Professional installation
  • Quality materials
  • Long-lasting solutions

Payment Terms

Accepted Payment Methods

• Cash payments
• Credit Card transactions
• Bank Transfer
• PayPal (subject to 5% surcharge)

Payment Policies

• All prices are exclusive of VAT unless otherwise stated
• Payment terms will be specified in individual service agreements
• Deposits may be required for large projects
• Final payment is due upon completion of services
• Late payments may incur additional charges

Service Guarantees

Plant Warranty

• Plants purchased through our service come with a warranty, subject to:
  • Irrigation system installation by our team
  • Proper maintenance as per our guidelines
  • Regular service schedule adherence
• Warranty claims must be reported within 7 days of issue detection

Installation Guarantees

• Trees with irrigation systems installed or configured by us come with a 1-year guarantee
• All workmanship is guaranteed for the specified warranty period
• Guarantee covers:
  • Installation quality
  • System functionality
  • Plant health and establishment

Scheduling and Cancellations

Appointment Policy

• Clients may cancel scheduled meetings at any time without charge
• For logistical work involving transport, 24-hour notice is required
• Garden maintenance schedules are assigned within our business hours
• Emergency services are prioritised for existing customers

Emergency Services

• Priority given to existing customers
• Additional charges may apply for:
  • After-hours service
  • Non-customer emergencies
  • Special equipment requirements

Weather Conditions

Service Adjustments

• Heavy maintenance work is suspended during rainy conditions
• Our team will still conduct brief inspections during adverse weather
• Services will be rescheduled to ensure optimal conditions for work
• Weather-related cancellations will be communicated promptly

Safety Protocols

• Work will be suspended if conditions pose safety risks
• Alternative arrangements will be made for affected services
• Regular weather monitoring for service planning

Property Access and Security

Access Protocols

• All property access codes are securely stored
• All visits are logged for security purposes
• Our team will:
  • Ring the bell to announce arrival
  • Minimise noise and disruption
  • Respect property boundaries and privacy
  • Follow security protocols

Privacy and Security

• Client information is kept confidential
• Access codes are encrypted and securely stored
• Visit logs are maintained for security purposes
• Staff are trained in privacy and security protocols

Waste Management

Regular Maintenance

• Regular maintenance waste is included in subscription services
• Special project waste may incur additional charges
• All waste is disposed of at certified and approved facilities

Special Projects

• Additional charges for:
  • Large tree removal
  • Major landscaping projects
  • Special waste disposal requirements
• Waste disposal certificates provided upon request

Water Management

Conservation Practices

• We implement efficient water usage practices
• Irrigation systems are optimised for minimal water consumption
• We utilise:
  • Strategic irrigation planning
  • Automated timers
  • Water-efficient techniques
  • Smart irrigation controls

System Maintenance

• Regular irrigation system checks
• Leak detection and repair
• System optimisation for water efficiency
• Seasonal adjustments

Intellectual Property

Content Rights

• All content on this website is the property of Agostinho Gardens
• This includes:
  • Text and graphics
  • Logos and images
  • Design concepts
  • Service documentation

Usage Rights

• Client projects remain client property
• Design concepts are licensed for client use
• Photographs may be used for portfolio purposes

Changes to Terms

Modification Policy

• We reserve the right to modify these terms at any time
• Changes will be effective immediately upon posting
• Clients will be notified of significant changes
• Continued use of services implies acceptance of changes

Contact Us

Communication Channels

• Phone: (+351) 926 813 590 — Roberto Alves
• Email: agostinhagardens@gmail.com
• Website: https://agostinho-gardens.com
• Office Hours:
  • Mon-Fri: 8am 6pm
  • Sat: 8am 4pm
  • Sun: Closed

Response Times

• Emergency: Immediate response
• General inquiries: Within 12 hours
• Service requests: Within 24 hours