Privacy Policy

Introduction

Welcome to Agostinho Gardens. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your personal information when you visit our website or use our services.

Information We Collect

Personal Information

Contact Details: Name, email address, telephone number
Property Information: Address, access codes, property specifications
Service Preferences: Garden maintenance schedules, service history
Payment Information: Payment method details (processed securely)

Technical Data

Website Usage: IP address, browser type, time zone setting
Analytics: User behaviour, page views, session duration
Device Information: Device type, operating system, screen resolution

How We Use Your Information

Service Provision

To provide and manage garden services
To schedule maintenance visits
To process payments and invoices
To communicate about your services

Business Operations

To improve our services and website
To send service updates and maintenance reminders
To handle customer support requests
To manage property access securely

Legal Compliance

To comply with legal obligations
To protect our business interests
To prevent fraud and abuse

Data Security

Protection Measures

Encrypted storage of sensitive information
Secure access code management
Regular security assessments
Staff training on data protection

Access Control

Limited access to personal information
Secure password policies
Regular access audits
Secure data transmission

Your Legal Rights

Under UK and EU data protection laws, you have the right to:

Data Access and Control

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to data processing
Request data portability

Consent Management

Withdraw consent at any time
Opt-out of marketing communications
Request processing restrictions
Lodge complaints with authorities

Data Retention

Retention Periods

Service records: 7 years
Financial records: 6 years
Contact information: Until service termination
Access codes: Until service termination

Data Deletion

Automatic deletion after retention period
Immediate deletion upon request
Secure data destruction methods

Third-Party Services

Analytics and Tracking

Google Analytics for website usage
Payment processors for transactions
Cloud storage for data backup
Communication tools for service updates

Data Sharing

Only with necessary service providers
Under strict confidentiality agreements
For legal compliance purposes
With your explicit consent

Contact Us

Data Protection Officer

Email: [Your Email]
Phone: [Your Phone]
Address: [Your Business Address]

Response Times

General inquiries: Within 24 hours
Data requests: Within 30 days
Complaints: Within 48 hours

Changes to This Policy

Update Process

Regular policy reviews
Notification of significant changes
Version control and history
Effective date tracking

Policy Version

Last updated: [Current Date]
Version: 1.0
Review date: [Next Review Date]